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Disable Brand Impersonation checking for Specific Email Addresses

Email Security

As an MSP, we are protecting our own internal tenant with INKY. We allow INKY to run on our ticket email so that we reduce the number of spam tickets, but we need to be able to fine tun it more. For example, we need to be able to disable Brand Impersonation checks for our ticketing address, as every time a user sends in a screenshot of a Microsoft sign-in error, the email gets blocked as Brand Impersonation. We don’t want to disable this across the company, as it is a useful check in most situations.

Posted by Hubert Oliver ·
2 comments

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Comments2

  • Matt Sywulak

    Team•

    Jan 12

    @Hubert Oliver, are you saying that for a specific email address where this option doesn’t currently give it to you?

    • Hubert Oliver

      •

      Jan 12

      I don’t need to disable it for a specific incoming address, but for a specific user, e.g. tickets@ourdomain.com. The third option in your screenshot disables it for the entire company, which is not desirable. It is not feasible/possible to set this up for every single incoming domain for every one of our customers (in fact, you can’t even Allow List for Brand Impersonation at all until you have already had the rule trigger).

      If I do the third option, there is no criteria to edit on the Allow List entry: