In Progress
Integration with Autotask
Automated ticket creation would be really great. We have many instances where a customer configures a 3rd party service to send as their own domain (think sendgrid) and we have no clue until someone comes in here and reviews the data via their widgets. If we could instead have tickets automatically created so our techs could be made aware when its flagged, work with the customer to configure the service correctly, and also reduce the false positives in Inky. It would be a massive win/win all around.
Sukhjit Singh 3 months ago
Integrations
Email Security
In Progress
Integration with Autotask
Automated ticket creation would be really great. We have many instances where a customer configures a 3rd party service to send as their own domain (think sendgrid) and we have no clue until someone comes in here and reviews the data via their widgets. If we could instead have tickets automatically created so our techs could be made aware when its flagged, work with the customer to configure the service correctly, and also reduce the false positives in Inky. It would be a massive win/win all around.
Sukhjit Singh 3 months ago
Integrations
Email Security
Exclude mailbox from banner
As an MSP I want our support@ mailbox to be excluded from the banner, but I still want Inky to stop obvious attack emails. I can adjust labels/actions as an admin in the Inky portal, but right now the banner is adding spam and confusion to tickets.
Ken Curtis About 1 month ago
Email Security
Exclude mailbox from banner
As an MSP I want our support@ mailbox to be excluded from the banner, but I still want Inky to stop obvious attack emails. I can adjust labels/actions as an admin in the Inky portal, but right now the banner is adding spam and confusion to tickets.
Ken Curtis About 1 month ago
Email Security
Integration with IT Glue
I want an integration between INKY and IT Glue to streamline my workflow and security management. It is important because it would allow for better documentation and synchronization of security data within our existing IT management stack.
Scott Neal 2 months ago
Integrations
Email Security
Integration with IT Glue
I want an integration between INKY and IT Glue to streamline my workflow and security management. It is important because it would allow for better documentation and synchronization of security data within our existing IT management stack.
Scott Neal 2 months ago
Integrations
Email Security
DMARC Monitoring Page Enhancements
Update the green SPF circle to be yellow when the inky SPF record is NOT present. Update the yellow DMARC circle as well as the up-and-coming yellow SPF circle to work with DMARC and SPF flatteners. MSP level report on DMARC
Tina Thompson 3 months ago
Reporting
Email Security
DMARC Monitoring Page Enhancements
Update the green SPF circle to be yellow when the inky SPF record is NOT present. Update the yellow DMARC circle as well as the up-and-coming yellow SPF circle to work with DMARC and SPF flatteners. MSP level report on DMARC
Tina Thompson 3 months ago
Reporting
Email Security
Add Graymail Label Creation for Google Workspace
On Microsoft deployments MSPs can enable the graymail folder for all subscribers and the individual subscriber can also create the folder. Please extend this to Google Workspace installations.
David Powell 3 months ago
Integrations
Email Security
Add Graymail Label Creation for Google Workspace
On Microsoft deployments MSPs can enable the graymail folder for all subscribers and the individual subscriber can also create the folder. Please extend this to Google Workspace installations.
David Powell 3 months ago
Integrations
Email Security
Allow filters in Analysis to use wildcards
All the filters in Analysis are a “starts with” filter, and sometimes you want to look for anything that came from a .ru domain, or anyone that used a email address that had the word “invoice” in it. But current filters don’t allow that, everything is “starts with” and using something like “*.ru” or “*invoice*@*.*” doesn’t work.
Andy Suarez 3 months ago
Email Security
Allow filters in Analysis to use wildcards
All the filters in Analysis are a “starts with” filter, and sometimes you want to look for anything that came from a .ru domain, or anyone that used a email address that had the word “invoice” in it. But current filters don’t allow that, everything is “starts with” and using something like “*.ru” or “*invoice*@*.*” doesn’t work.
Andy Suarez 3 months ago
Email Security
Rewriting of banners after user has clicked link
It would be fantastic if, in the vein of Graphus, the banner changed after the user has clicked on a link. For example, if the user clicks Safe or Not Greymail, the banner should change to reflect that they have submitted the email. Otherwise, end users will be confused as to why the email still says warning, danger, etc. and is prompting them to click the link.
Daniel Deitch About 1 month ago
Email Security
Rewriting of banners after user has clicked link
It would be fantastic if, in the vein of Graphus, the banner changed after the user has clicked on a link. For example, if the user clicks Safe or Not Greymail, the banner should change to reflect that they have submitted the email. Otherwise, end users will be confused as to why the email still says warning, danger, etc. and is prompting them to click the link.
Daniel Deitch About 1 month ago
Email Security
Inky admin permissions - allow granular control
It appears that Super Admin is required for onboarding customers. This also allows full access to the Inky product. This means that 10+ engineers in our MSP need Super Admin permissions, with the most of rest of the team effectively needing policy management (the second highest tier). Best practice is to provide only the minimum amount of access to do the job required. There should be more granular permissions: -There should be a separate role for user management at MSP level (i.e. an internal MSP IT person owns this role - this typically would not be someone servicing customers day to day) -There should be a separate role that allows for onboarding new customers (i.e. The professional services/projects/onboarding teams should be able to onboard customers without relying on internal MSP support) -Permissions should be separated for access to mail security and signature management (to ensure different staff can be provided access based on their skillset to reduce risk of access to settings they shouldn’t modify)
Steven Richardson About 2 months ago
Email Security
Inky admin permissions - allow granular control
It appears that Super Admin is required for onboarding customers. This also allows full access to the Inky product. This means that 10+ engineers in our MSP need Super Admin permissions, with the most of rest of the team effectively needing policy management (the second highest tier). Best practice is to provide only the minimum amount of access to do the job required. There should be more granular permissions: -There should be a separate role for user management at MSP level (i.e. an internal MSP IT person owns this role - this typically would not be someone servicing customers day to day) -There should be a separate role that allows for onboarding new customers (i.e. The professional services/projects/onboarding teams should be able to onboard customers without relying on internal MSP support) -Permissions should be separated for access to mail security and signature management (to ensure different staff can be provided access based on their skillset to reduce risk of access to settings they shouldn’t modify)
Steven Richardson About 2 months ago
Email Security
Bulk Unquarantine Emails
I want to be able to unquarantine multiple emails at once from the INKY dashboard. Currently, I have to handle them individually or rely on auto-release, but a manual bulk action button would be much more efficient for managing false positives.
Patrick Roy 2 months ago
Email Security
Bulk Unquarantine Emails
I want to be able to unquarantine multiple emails at once from the INKY dashboard. Currently, I have to handle them individually or rely on auto-release, but a manual bulk action button would be much more efficient for managing false positives.
Patrick Roy 2 months ago
Email Security
In Progress
Native Integration with SaaS Alerts / Kaseya SIEM for IoC Telemetry
We’d like INKY to provide native telemetry integration with SaaS Alerts and Kaseya SIEM to forward actionable Indicators of Compromise. RocketCyber previously integrated with Graphus, allowing phishing telemetry to feed directly into the SOC for correlation and response. That level of ecosystem alignment should exist with INKY. Currently, INKY threat intelligence remains siloed in the console. For MSPs standardising on the Kaseya stack, this limits SOC visibility and cross-platform correlation. Requested capability: • Real-time event forwarding via API/webhook • Structured IoC data including: – Sender domain / envelope-from – URLs and attachment hashes – Threat classification and confidence – User interaction signals where available • Direct ingestion into: – SaaS Alerts – Kaseya SIEM Why this should be prioritised: • Restores ecosystem parity with prior Graphus + RocketCyber integration • Strengthens Kaseya-stack alignment • Enables SOC correlation and automated response • Increases MSP platform stickiness This positions INKY not just as email filtering, but as a SOC-grade telemetry source within the Kaseya ecosystem.
Imraan Sathar About 1 month ago
Integrations
Email Security
In Progress
Native Integration with SaaS Alerts / Kaseya SIEM for IoC Telemetry
We’d like INKY to provide native telemetry integration with SaaS Alerts and Kaseya SIEM to forward actionable Indicators of Compromise. RocketCyber previously integrated with Graphus, allowing phishing telemetry to feed directly into the SOC for correlation and response. That level of ecosystem alignment should exist with INKY. Currently, INKY threat intelligence remains siloed in the console. For MSPs standardising on the Kaseya stack, this limits SOC visibility and cross-platform correlation. Requested capability: • Real-time event forwarding via API/webhook • Structured IoC data including: – Sender domain / envelope-from – URLs and attachment hashes – Threat classification and confidence – User interaction signals where available • Direct ingestion into: – SaaS Alerts – Kaseya SIEM Why this should be prioritised: • Restores ecosystem parity with prior Graphus + RocketCyber integration • Strengthens Kaseya-stack alignment • Enables SOC correlation and automated response • Increases MSP platform stickiness This positions INKY not just as email filtering, but as a SOC-grade telemetry source within the Kaseya ecosystem.
Imraan Sathar About 1 month ago
Integrations
Email Security
Nimblr - awareness training platform
Hi! We can’t find Nimblr listed as an available awareness training platform. We are currently configuring it manually using the misconfigured service option in the whitelist and whitelisting links when we receive an email with a “phishing” link from Nimblr. Documentation for Nimblr whitelisting is available here: https://support.nimblrsecurity.com/whitelist-simulations-in-exchange-online
Iļja Šņitkovs About 1 month ago
Integrations
Email Security
Nimblr - awareness training platform
Hi! We can’t find Nimblr listed as an available awareness training platform. We are currently configuring it manually using the misconfigured service option in the whitelist and whitelisting links when we receive an email with a “phishing” link from Nimblr. Documentation for Nimblr whitelisting is available here: https://support.nimblrsecurity.com/whitelist-simulations-in-exchange-online
Iļja Šņitkovs About 1 month ago
Integrations
Email Security
Disable Brand Impersonation checking for Specific Email Addresses
As an MSP, we are protecting our own internal tenant with INKY. We allow INKY to run on our ticket email so that we reduce the number of spam tickets, but we need to be able to fine tun it more. For example, we need to be able to disable Brand Impersonation checks for our ticketing address, as every time a user sends in a screenshot of a Microsoft sign-in error, the email gets blocked as Brand Impersonation. We don’t want to disable this across the company, as it is a useful check in most situations.
Hubert Oliver 2 months ago
Email Security
Disable Brand Impersonation checking for Specific Email Addresses
As an MSP, we are protecting our own internal tenant with INKY. We allow INKY to run on our ticket email so that we reduce the number of spam tickets, but we need to be able to fine tun it more. For example, we need to be able to disable Brand Impersonation checks for our ticketing address, as every time a user sends in a screenshot of a Microsoft sign-in error, the email gets blocked as Brand Impersonation. We don’t want to disable this across the company, as it is a useful check in most situations.
Hubert Oliver 2 months ago
Email Security
CSV Import for General Allow List
I want to be able to import a CSV file of allow rules into the general Allow List in the Admin Center. Currently, I have to paste comma-separated values manually, but a direct CSV upload would be much more efficient for managing large lists of domains and email addresses.
Ryan Jones 2 months ago
Email Security
CSV Import for General Allow List
I want to be able to import a CSV file of allow rules into the general Allow List in the Admin Center. Currently, I have to paste comma-separated values manually, but a direct CSV upload would be much more efficient for managing large lists of domains and email addresses.
Ryan Jones 2 months ago
Email Security
Banner color applied to signature on replies
There seems to be a bug in that on receiving replies, there is a border around the original signature that is the color of the banner added to the incoming message. Below are a couple of examples. Note that these are on replies that are received (i.e. when I receive a reply from someone I originally sent a message to, my signature appears to have a border around it in the same color as the banner added to the reply message. Seems like it is only internal-facing issue since the banners are removed for external recipients, but it is a bit annoying visually for our internal team.
Dana Aldom 2 months ago
Bug Report
Banner color applied to signature on replies
There seems to be a bug in that on receiving replies, there is a border around the original signature that is the color of the banner added to the incoming message. Below are a couple of examples. Note that these are on replies that are received (i.e. when I receive a reply from someone I originally sent a message to, my signature appears to have a border around it in the same color as the banner added to the reply message. Seems like it is only internal-facing issue since the banners are removed for external recipients, but it is a bit annoying visually for our internal team.
Dana Aldom 2 months ago
Bug Report
Enhanced Customization for Outbound Notifications
Expanded branding and content options for outbound protection notifications. Customize approval workflow emails, sender confirmations, and encryption portal messages with company branding, custom messaging, and configurable templates. Helps organizations maintain consistent communication style and reduce end-user confusion when outbound rules trigger.
Wayne Wright 3 months ago
Email Security
Enhanced Customization for Outbound Notifications
Expanded branding and content options for outbound protection notifications. Customize approval workflow emails, sender confirmations, and encryption portal messages with company branding, custom messaging, and configurable templates. Helps organizations maintain consistent communication style and reduce end-user confusion when outbound rules trigger.
Wayne Wright 3 months ago
Email Security
Customizable Quarantine digests
We would like to send users a list of quarantined emails without giving them access to the Microsoft Defender portal. The email available in Defender does not permit the removal of links to the Defender Quarantine page or Review Message. Our end goal is for users to email us with a list of emails they would like to have released, which we can then further analyse.
Paul Cansdale 3 months ago
Email Security
Customizable Quarantine digests
We would like to send users a list of quarantined emails without giving them access to the Microsoft Defender portal. The email available in Defender does not permit the removal of links to the Defender Quarantine page or Review Message. Our end goal is for users to email us with a list of emails they would like to have released, which we can then further analyse.
Paul Cansdale 3 months ago
Email Security
Native Dashboard Kiosk Mode with Scheduled Refresh
I want to be able to display the INKY overview page on an external office display as a dashboard. This would require a native "kiosk mode" or a scheduled refresh feature so the data stays current without manual intervention. This is important for real-time monitoring of threat metrics in an office environment.
Hanish Romial 3 months ago
Email Security
Native Dashboard Kiosk Mode with Scheduled Refresh
I want to be able to display the INKY overview page on an external office display as a dashboard. This would require a native "kiosk mode" or a scheduled refresh feature so the data stays current without manual intervention. This is important for real-time monitoring of threat metrics in an office environment.
Hanish Romial 3 months ago
Email Security
Integrate INKY’s Report Phish Button with MDO User Submissions
Hi INKY team! We rely heavily on INKY’s phishing detection, visual banners, and user-friendly reporting experience—it’s been a huge win for reducing risk. One enhancement that would make the workflow even stronger is the ability for emails reported using the INKY Report Phish button to also flow into Microsoft Defender → User Submissions. Why this matters Many organizations use Microsoft Defender as their central investigation and incident response hub. When reported emails stay only in INKY, analysts lose correlation with Defender’s AIR investigations, incident timelines, and automated remediation. What would help An optional integration that forwards the full reported message (headers, body, attachments, reporter info) directly into Defender’s submissions queue as a “user-reported” item. Customer benefit This keeps all the benefits of INKY’s reporting experience while giving security teams a single, consolidated investigation pipeline—reducing tool switching and improving incident correlation across the Microsoft ecosystem. Thanks for continuing to deliver such strong email security capabilities. This integration would make INKY even more powerful for Microsoft-centric environments!
Jonathan Todd 6 days ago
Integrations
Email Security
Integrate INKY’s Report Phish Button with MDO User Submissions
Hi INKY team! We rely heavily on INKY’s phishing detection, visual banners, and user-friendly reporting experience—it’s been a huge win for reducing risk. One enhancement that would make the workflow even stronger is the ability for emails reported using the INKY Report Phish button to also flow into Microsoft Defender → User Submissions. Why this matters Many organizations use Microsoft Defender as their central investigation and incident response hub. When reported emails stay only in INKY, analysts lose correlation with Defender’s AIR investigations, incident timelines, and automated remediation. What would help An optional integration that forwards the full reported message (headers, body, attachments, reporter info) directly into Defender’s submissions queue as a “user-reported” item. Customer benefit This keeps all the benefits of INKY’s reporting experience while giving security teams a single, consolidated investigation pipeline—reducing tool switching and improving incident correlation across the Microsoft ecosystem. Thanks for continuing to deliver such strong email security capabilities. This integration would make INKY even more powerful for Microsoft-centric environments!
Jonathan Todd 6 days ago
Integrations
Email Security
INKY Backup setting feature
It would be good as a failsafe to include a feature to export all INKY Admin configurations, settings, for MSPs; to be used as future reference and for change management.
Gary Albert 10 days ago
Email Security
INKY Backup setting feature
It would be good as a failsafe to include a feature to export all INKY Admin configurations, settings, for MSPs; to be used as future reference and for change management.
Gary Albert 10 days ago
Email Security
Email closing
Is it possible to add a field for Email closing? All the signatures we currently have, have something like “Best regards“ or “Kind regards“. I don’t see a field where I can put this.
Wietse de Vries About 1 month ago
Signatures
Email closing
Is it possible to add a field for Email closing? All the signatures we currently have, have something like “Best regards“ or “Kind regards“. I don’t see a field where I can put this.
Wietse de Vries About 1 month ago
Signatures