Exclude mailbox from banner
As an MSP I want our support@ mailbox to be excluded from the banner, but I still want INKY to stop obvious attack emails. I can adjust labels/actions as an admin in the INKY portal, but right now the banner is adding spam and confusion to tickets. Also requested: Per-user and per-organizational-unit banner suppression — the ability to set different banner visibility profiles for different people, similar to how signature profiles work. Some users/mailboxes need limited or no banner visibility while still being protected.
Ken Curtis 3 months ago
Email Security
Exclude mailbox from banner
As an MSP I want our support@ mailbox to be excluded from the banner, but I still want INKY to stop obvious attack emails. I can adjust labels/actions as an admin in the INKY portal, but right now the banner is adding spam and confusion to tickets. Also requested: Per-user and per-organizational-unit banner suppression — the ability to set different banner visibility profiles for different people, similar to how signature profiles work. Some users/mailboxes need limited or no banner visibility while still being protected.
Ken Curtis 3 months ago
Email Security
Integration with IT Glue
I want an integration between INKY and IT Glue to streamline my workflow and security management. It is important because it would allow for better documentation and synchronization of security data within our existing IT management stack.
Scott Neal 4 months ago
Integrations
Email Security
Integration with IT Glue
I want an integration between INKY and IT Glue to streamline my workflow and security management. It is important because it would allow for better documentation and synchronization of security data within our existing IT management stack.
Scott Neal 4 months ago
Integrations
Email Security
Allow filters in Analysis to use wildcards
All the filters in Analysis are a “starts with” filter, and sometimes you want to look for anything that came from a .ru domain, or anyone that used a email address that had the word “invoice” in it. But current filters don’t allow that, everything is “starts with” and using something like “*.ru” or “*invoice*@*.*” doesn’t work.
Andy Suarez 5 months ago
Email Security
Allow filters in Analysis to use wildcards
All the filters in Analysis are a “starts with” filter, and sometimes you want to look for anything that came from a .ru domain, or anyone that used a email address that had the word “invoice” in it. But current filters don’t allow that, everything is “starts with” and using something like “*.ru” or “*invoice*@*.*” doesn’t work.
Andy Suarez 5 months ago
Email Security
Bulk Unquarantine Emails
I want to be able to unquarantine multiple emails at once from the INKY dashboard. Currently, I have to handle them individually or rely on auto-release, but a manual bulk action button would be much more efficient for managing false positives.
Patrick Roy 4 months ago
Email Security
Bulk Unquarantine Emails
I want to be able to unquarantine multiple emails at once from the INKY dashboard. Currently, I have to handle them individually or rely on auto-release, but a manual bulk action button would be much more efficient for managing false positives.
Patrick Roy 4 months ago
Email Security
Scheduled Signatures and Banners
We need the ability to schedule signatures and banners to activate and deactivate based on specific dates and times. Use cases: Holiday banners (e.g. display during a holiday break period) Sale/promotion period banners Seasonal email signatures (e.g. "Happy Christmas" or "Happy New Year" that activate and deactivate automatically) Time-sensitive campaigns across the organization Currently these changes require manual updates, which is error-prone and creates unnecessary work for MSPs managing multiple tenants.
Glenn Schache 3 months ago
Signatures
Scheduled Signatures and Banners
We need the ability to schedule signatures and banners to activate and deactivate based on specific dates and times. Use cases: Holiday banners (e.g. display during a holiday break period) Sale/promotion period banners Seasonal email signatures (e.g. "Happy Christmas" or "Happy New Year" that activate and deactivate automatically) Time-sensitive campaigns across the organization Currently these changes require manual updates, which is error-prone and creates unnecessary work for MSPs managing multiple tenants.
Glenn Schache 3 months ago
Signatures
Inky admin permissions - allow granular control
Super Admin is currently required for onboarding customers, which also grants full product access. This means 10+ engineers in an MSP need Super Admin, with most of the rest needing policy management (the second highest tier). Best practice is least-privilege access. There should be more granular permissions: Separate role for user management at MSP level (internal IT owns this, not day-to-day support staff) Separate role for onboarding new customers (professional services/projects teams shouldn't need full admin) Separate permissions for mail security vs signature management (different staff, different skillsets) Granular control over viewing message bodies — currently restricted to Super Admin, but lower-level or custom roles should be able to view message content without full Super Admin access Ability to hide the Subject field by role — all roles can currently see subjects in analysis/observations message lists, and the recent "access denied" on restricted tenants doesn't prevent seeing subjects
Steven Richardson 4 months ago
Email Security
Inky admin permissions - allow granular control
Super Admin is currently required for onboarding customers, which also grants full product access. This means 10+ engineers in an MSP need Super Admin, with most of the rest needing policy management (the second highest tier). Best practice is least-privilege access. There should be more granular permissions: Separate role for user management at MSP level (internal IT owns this, not day-to-day support staff) Separate role for onboarding new customers (professional services/projects teams shouldn't need full admin) Separate permissions for mail security vs signature management (different staff, different skillsets) Granular control over viewing message bodies — currently restricted to Super Admin, but lower-level or custom roles should be able to view message content without full Super Admin access Ability to hide the Subject field by role — all roles can currently see subjects in analysis/observations message lists, and the recent "access denied" on restricted tenants doesn't prevent seeing subjects
Steven Richardson 4 months ago
Email Security
DMARC Monitoring Page Enhancements
Requested enhancements to the DMARC Monitoring page: Update the green SPF circle to be yellow when the INKY SPF record is NOT present. Update the yellow DMARC circle as well as the yellow SPF circle to work with DMARC and SPF flatteners. MSP-level DMARC report: Ability to see the status of all clients' DMARC settings from a single view. Currently MSPs have to go into each client individually, making it impossible to track which clients/domains are misconfigured.
Tina Thompson 5 months ago
Reporting
Email Security
DMARC Monitoring Page Enhancements
Requested enhancements to the DMARC Monitoring page: Update the green SPF circle to be yellow when the INKY SPF record is NOT present. Update the yellow DMARC circle as well as the yellow SPF circle to work with DMARC and SPF flatteners. MSP-level DMARC report: Ability to see the status of all clients' DMARC settings from a single view. Currently MSPs have to go into each client individually, making it impossible to track which clients/domains are misconfigured.
Tina Thompson 5 months ago
Reporting
Email Security
Planned
Support Additional Phishing Awareness Training Platforms
MSPs use various phishing awareness and simulation training platforms that need to be recognized by INKY so that simulated phishing emails are not flagged as real threats. Requested platforms: Nimblr — not currently listed as an available awareness training platform. MSPs are working around it using the misconfigured service whitelist option. Cyberhoot — needs to be added as a checkbox option. IPs: 54.240.125.36/32 and 54.240.125.37/32. Quarterly phishing training emails get flagged due to vendor branding in links. Common ask: A standardized way to register awareness training platforms so that their simulation emails are recognized and handled appropriately — not flagged as phishing, brand impersonation, or other threats.
Matt Sywulak about 1 month ago
Integrations
Email Security
Planned
Support Additional Phishing Awareness Training Platforms
MSPs use various phishing awareness and simulation training platforms that need to be recognized by INKY so that simulated phishing emails are not flagged as real threats. Requested platforms: Nimblr — not currently listed as an available awareness training platform. MSPs are working around it using the misconfigured service whitelist option. Cyberhoot — needs to be added as a checkbox option. IPs: 54.240.125.36/32 and 54.240.125.37/32. Quarterly phishing training emails get flagged due to vendor branding in links. Common ask: A standardized way to register awareness training platforms so that their simulation emails are recognized and handled appropriately — not flagged as phishing, brand impersonation, or other threats.
Matt Sywulak about 1 month ago
Integrations
Email Security
Rewriting of banners after user has clicked link
It would be fantastic if, in the vein of Graphus, the banner changed after the user has clicked on a link. For example, if the user clicks Safe or Not Greymail, the banner should change to reflect that they have submitted the email. Otherwise, end users will be confused as to why the email still says warning, danger, etc. and is prompting them to click the link.
Daniel Deitch 3 months ago
Email Security
Rewriting of banners after user has clicked link
It would be fantastic if, in the vein of Graphus, the banner changed after the user has clicked on a link. For example, if the user clicks Safe or Not Greymail, the banner should change to reflect that they have submitted the email. Otherwise, end users will be confused as to why the email still says warning, danger, etc. and is prompting them to click the link.
Daniel Deitch 3 months ago
Email Security
Add Graymail Label Creation for Google Workspace
On Microsoft deployments MSPs can enable the graymail folder for all subscribers and the individual subscriber can also create the folder. Please extend this to Google Workspace installations.
David Powell 5 months ago
Integrations
Email Security
Add Graymail Label Creation for Google Workspace
On Microsoft deployments MSPs can enable the graymail folder for all subscribers and the individual subscriber can also create the folder. Please extend this to Google Workspace installations.
David Powell 5 months ago
Integrations
Email Security
Inky API
Please provide access to an API to block e-mails and other useful capabilities in order to automate ticket closure.
Sean Kline 2 months ago
Integrations
Email Security
Inky API
Please provide access to an API to block e-mails and other useful capabilities in order to automate ticket closure.
Sean Kline 2 months ago
Integrations
Email Security
Customizable Quarantine digests
We would like to send users a list of quarantined emails without giving them access to the Microsoft Defender portal. The email available in Defender does not permit the removal of links to the Defender Quarantine page or Review Message. Our end goal is for users to email us with a list of emails they would like to have released, which we can then further analyse.
Paul Cansdale 5 months ago
Email Security
Customizable Quarantine digests
We would like to send users a list of quarantined emails without giving them access to the Microsoft Defender portal. The email available in Defender does not permit the removal of links to the Defender Quarantine page or Review Message. Our end goal is for users to email us with a list of emails they would like to have released, which we can then further analyse.
Paul Cansdale 5 months ago
Email Security
True One Click reporting
Quick Action Reporting Links - INKY We’ve configured this for customers but it still leads to that browser pop-up and this is the biggest complaint we get from customers and is stated as the #1 reason for a lack of user engagement. Folks want to just select the appropriate option and have it submit without navigating away from their Outlook app. We recently looked at Trustifi for a HIPAA specific use case and they have it work in that exact manner so I know its definitely possible.
Sukhjit Singh about 2 months ago
Integrations
Email Security
True One Click reporting
Quick Action Reporting Links - INKY We’ve configured this for customers but it still leads to that browser pop-up and this is the biggest complaint we get from customers and is stated as the #1 reason for a lack of user engagement. Folks want to just select the appropriate option and have it submit without navigating away from their Outlook app. We recently looked at Trustifi for a HIPAA specific use case and they have it work in that exact manner so I know its definitely possible.
Sukhjit Singh about 2 months ago
Integrations
Email Security
signatures custom arrangement
When using a custom arrangement for the signature layout it would be good to be able to add a free text block to a line. e.g. if i wanted the have “Website: “ followed by the company link/url It would also be good if I add the social media block onto an existing line that i didn’t add a return before. e.g. if i put the company link followed by the social media block, it puts the socal block on a new line even tho i have it on the same line Lastly, I have a client that wants their logo on top and another wants it under the signature block. inky only has options for left or right.
Ian McGuinness 2 months ago
Signatures
signatures custom arrangement
When using a custom arrangement for the signature layout it would be good to be able to add a free text block to a line. e.g. if i wanted the have “Website: “ followed by the company link/url It would also be good if I add the social media block onto an existing line that i didn’t add a return before. e.g. if i put the company link followed by the social media block, it puts the socal block on a new line even tho i have it on the same line Lastly, I have a client that wants their logo on top and another wants it under the signature block. inky only has options for left or right.
Ian McGuinness 2 months ago
Signatures
Team Signature Data improvements
Hi, it would be a great improvement if each field for the Team Signature Data section (e.g. company name, address etc) could have a check for bold, a colour selection and a font size per line. i.e. we would like to make the company name bold and in the company blue. we’d also like the user name to be a little larger than the body text
Ian McGuinness 2 months ago
Signatures
Team Signature Data improvements
Hi, it would be a great improvement if each field for the Team Signature Data section (e.g. company name, address etc) could have a check for bold, a colour selection and a font size per line. i.e. we would like to make the company name bold and in the company blue. we’d also like the user name to be a little larger than the body text
Ian McGuinness 2 months ago
Signatures
INKY Backup setting feature
It would be good as a failsafe to include a feature to export all INKY Admin configurations, settings, for MSPs; to be used as future reference and for change management.
Gary Albert 2 months ago
Email Security
INKY Backup setting feature
It would be good as a failsafe to include a feature to export all INKY Admin configurations, settings, for MSPs; to be used as future reference and for change management.
Gary Albert 2 months ago
Email Security
Enhanced Customization for Outbound Notifications
Expanded branding and content options for outbound protection notifications. Customize approval workflow emails, sender confirmations, and encryption portal messages with company branding, custom messaging, and configurable templates. Helps organizations maintain consistent communication style and reduce end-user confusion when outbound rules trigger.
Wayne Wright 5 months ago
Email Security
Enhanced Customization for Outbound Notifications
Expanded branding and content options for outbound protection notifications. Customize approval workflow emails, sender confirmations, and encryption portal messages with company branding, custom messaging, and configurable templates. Helps organizations maintain consistent communication style and reduce end-user confusion when outbound rules trigger.
Wayne Wright 5 months ago
Email Security
Export INKY Usage
Would be really handy if we could have an export option (to CSV) of INKY usage from the Partner > Usage page
Phil Prior about 2 months ago
Email Security
Export INKY Usage
Would be really handy if we could have an export option (to CSV) of INKY usage from the Partner > Usage page
Phil Prior about 2 months ago
Email Security
No ability to manage sync
No ability to manage sync for banners or signatures. Currently the M365 groups just state it does a "nightly" sync, which in the IT world is not acceptable. We need to be able to manage and control the sync for when changes or membership updates are needed immediately. This was a frustrating aspect of Graphus and it's disappointing to see the same in INKY. It would be much more helpful if we can initiate a manual sync so INKY can pull updated group memberships and apply banners immediately. Throttling manual sync requests per customer to a daily limit is fine. Also reported as a trust/liability issue: When adding a new user, the dashboard shows them as "active" but they are not actually protected until after the overnight sync. This is misleading — the status should show "Pending" until sync completes. Showing a user as protected when they aren't could create liability exposure.
Sukhjit Singh about 2 months ago
Email Security
No ability to manage sync
No ability to manage sync for banners or signatures. Currently the M365 groups just state it does a "nightly" sync, which in the IT world is not acceptable. We need to be able to manage and control the sync for when changes or membership updates are needed immediately. This was a frustrating aspect of Graphus and it's disappointing to see the same in INKY. It would be much more helpful if we can initiate a manual sync so INKY can pull updated group memberships and apply banners immediately. Throttling manual sync requests per customer to a daily limit is fine. Also reported as a trust/liability issue: When adding a new user, the dashboard shows them as "active" but they are not actually protected until after the overnight sync. This is misleading — the status should show "Pending" until sync completes. Showing a user as protected when they aren't could create liability exposure.
Sukhjit Singh about 2 months ago
Email Security