Inquiry / Feature Request: End-User Quarantine Management for Shared Mailboxes (INKY & M365)

Hi INKY Support Team,

We are reaching out to request your guidance and best-practice recommendations on end-user quarantine management for shared mailboxes in an environment protected by INKY and hosted on Microsoft 365.

Currently, when delegated users access the Microsoft Defender Quarantine portal, they lack a straightforward, clean way to switch context or view messages quarantined for shared mailboxes to which they have Full Access. The standard recipient filtering approach in Defender does not provide a practical or seamless workflow for our end users.

Given this limitation, we would like to check with your team on the following:

1. Does INKY have any recommended workflows, best practices, or alternative options to streamline how delegated users review and release quarantined messages destined for shared mailboxes?

2. Are there any features or tools in INKY (or on the product roadmap) to address shared mailbox quarantine visibility for end users?

3. If no alternative workflow currently exists, we would appreciate it if you could log this as a formal feature request so our team has it documented on record.

Looking forward to your advice and recommendations.