Once an email has been marked/flagged as safe, remove the banner from subsequent emails (until a new/separate thread is started)

Business Use Case:

  • Once an email is marked as Safe, we are requesting that subsequent replies and continuations within the same conversation thread no longer display the INKY banner.

  • Customers have commented that repeatedly displaying the banner throughout an ongoing conversation can appear unprofessional, particularly when communicating with trusted external contacts.


Requested Behavior:

  • User marks an email as Safe.

  • INKY records that decision for the current conversation thread.

  • Future replies and forwards within that same thread no longer display the warning banner.

  • New email conversations from the same sender would continue to be evaluated normally and could still receive banners if warranted.

Business Impact:

  • Improves user experience for trusted ongoing conversations.

  • Reduces banner fatigue.

  • Maintains protection for new conversations while allowing users to acknowledge known-safe threads.

Customer Impact

  • Not considered a deal-breaker, but viewed as a valuable enhancement for future releases.


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Upvoters
Status

In Review

Board
πŸ“§

Email Security

Date

14 days ago

Author

nthomas

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